2455 Main Street
Dixon, Ml 58336
Dear Mr. Garrison,
I am writing to answer your question regarding our return policy. In order to return your item, it must be in its original packaging, and you must have your original receipt.
Unfortunately, this does not guarantee that we ___(1)___ the item. As these products have to be resold, provided they are without defects, the packaging must be in good condition, and the products must have all parts included. Upon receiving your package, we ___(2)___ that the box had been cut up so severely that we are unable to resell it in this packaging. Also, the charger for the item seems to be missing. Therefore, we cannot refund your item. At this time, we can offer to repair the product or exchange it for one that does work. ___(3)___. The number is on our company website.
We ___(4)___ for the inconvenience and look forward to hearing from you soon.
Janice Tamara
Customer Service Relations
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