To: hgeld@freenet.com
From: snaito@greenhotel.com
Subject: Charge Error
Date: March 12
Dear Ms. Geld,
Following your request on January 20, we reviewed our bank statements for your deposit of $164.23 made through our website. While our system ___(5)___ the order, an error occurred, which resulted in your credit card being charged twice. This often happens when the button is ___(6)___ pressed twice. Therefore, we have refunded the full amount to you. ___(7)___. Please check with your bank to make sure the funds have been credited to your account. If they have not been received, please contact us again. We apologize for this error, and we appreciate your ___(8)___ at our hotel. Please let us know if you have any questions.
Satomi Naito
Guest Services
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