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1.

Questions 1 - 4 refer to the following article.

 

Customer Service Seminar


As an industry-wide ___(1)___ in customer satisfaction and sales, Harold Gottlieb knows exactly ___(2)___ to get your employees to keep customers in your store and make the most of it. Mr. Gottlieb has a degree in psychology, with a focus on consumer psychology. This degree, as well as being director of marketing at Alton for over 10 years, has helped him understand the minds of customers.


___(3)___, he has developed several methods of teaching store staff how to talk to customers and has organized seminars to help spread this knowledge. He holds over 100 seminars nationwide per year. ___(4)___. Because of high demand, space at these sessions is limited. A few spots are still available for his August 10 and 13 sessions.

1.

(A) author

(B) dealer

(C) seller

(D) expert

2.

(A) who

(B) how

(C) why

(D) what

3.

(A) Nevertheless

(B) As a result

(C) Bear in mind

(D) Alternatively

4.

(A) He received the promotion after being recommended for it.

(B) Marketing is the biggest part of success.

(C) Even most of the biggest brands in the country use his tactics.

(D) His book comes out next month.

5.

Questions 5 - 8 refer to the following advertisement..

 

Now Hiring: Wattco Tech Stores


Join the Wattco Tech family! Have you heard? Wattco Tech ___(5)___ a new location in the Center Mills Shopping Center in late August. We are currently accepting applications for cashiers and warehouse staff ___(6)___ June 30. lnterviews will be scheduled for the following week, with ___(7)___ to begin in late July. Applications can be found on our website. ___(8)___.

5.

(A) is open

(B) has been opened

(C) is opening

(D) opening

6.

(A) during

(B) for

(C) to

(D) until

7.

(A) trained

(B) training

(C) train

(D) trainer

8.

(A) Positions in management will be considered.

(B) Construction will begin this week.

(C) The interview will only last 30 minutes.

(D) Tell all those who may be interested.